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Customer Care Specialist in Atlanta, GA at Quest Group

Date Posted: 2/11/2019

Job Snapshot

Job Description

Quest Group Staffing has an immediate need for 3-4 Customer Care Professionals, for a rapidly growing, well respected Atlanta based organization.  Responsibilities include:

  • First point of contact for customers via phone
  • Coordinate Payment Plans with current and former customers.
  • Help guide customers to ensure satisfactory payment on account.
  • Handle 100 inbound calls/day
  • Exhibit strong customer first mindset
  • Desire to grow in career and with company.
  • Maintain customer records by updating account information.
  • Maintain Customer Confidentiality
  • Process customer adjustments when necessary.

Selected candidates would be eligible for monthly based bonuses

Job Requirements

  • Previous Call Center or Customer Care experience (minimum of 2 years)
  • Energetic, outgoing personality
  • Customer First Mindset
  • Punctual
  • Strong ability to multi task
  • Experienced with a high volume / fast paced environment.
  • Strong verbal communication skills
  • Proficiency with Microsoft Office