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Collections Field Specialist in Detroit, Mi at Quest Group

Date Posted: 8/22/2018

Job Snapshot

Job Description

My client is seeking a travelling Field Collection Specialist for their Southeast Michigan Territory of Mobile Home Communities.  They are an established Property Management company who manages Mobile Home Communities across the nation.   


The Field Collection Specialist is responsible for contacting all customers who have outstanding rental debts at approximately twenty Mobile Home Communities across the SE Michigan territory.  This person will work with tenants in whatever way feasible to maintain the account. The Collection Specialist’s priority is to collect outstanding debt and educate the customer rather than simply visiting or calling customer to collect money.


Job Location is SE Michigan territory


Job Functions include, but are not limited to:


  • Ensure timely collection of all outstanding rental debt and take actions needed by following all collection laws.

  • Lead source and place outbound warm/cold calls and/or visiting current and new tenants to achieve goals.

  • Utilize a consultative sales approach to understand customers’ needs and recommend the solutions to meet/exceed those needs.

  • Understand that good customer relations are the vital link in the rental business.

  • Accurately track and record customer communications and activity.

  • Other duties as assigned by the executive leadership of the company. 

  • Travelling to different communities and try to collect debt in person. 


Job Requirements

Job Requirements:


  • Must be at least 18 years old.

  • Must have an assertive personality and is not afraid to collect in person. 

  • High school education or GED.

  • Must have previous experience in Collections field.

  • Must have good judgment as to when to ask for assistance in moving a big or heavy item.

  • Must have minimum math abilities for simple addition, subtraction, and percentages.

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