This site uses cookies. To find out more, see our Cookies Policy

Collections Specialist in Atlanta, GA at Quest Group

Date Posted: 9/26/2018

Job Snapshot

Job Description

Quest Group is looking for an IMMEDIATE Collections specialist/professional for a role in Atlanta

Job Responsibilities

  • Understand and demonstrate the principles of the Company’s Mission, Vision and Values.

  • Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods.

  • Utilize various means of skip tracing to locate customers.

  • Record and update full and complete account information to aid in account resolution.

  • Adhere to FDCPA and state and federal laws and regulations.

  • Perform various Debt Collector administrative duties.

  • Comply with policies and procedures as required.

  • Listen to customer's story and determine if debt can be collected.

  • Set up repayment plans and new terms of sale.

  • Offer advice or refer customers to debt counselors.

  • Record new commitment to repay debt.

Employees are bonus eligible

Job Requirements

2-4 years previous collections experience preferred.
'Customer first' Mindset
Professional and polite phone demeanor