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Collections Specialist in Atlanta, GA at Quest Group

Date Posted: 1/26/2019

Job Snapshot

Job Description

Quest Group is looking for an IMMEDIATE Collections specialist/professional for a role in Atlanta

Job Responsibilities

  • Understand and demonstrate the principles of the Company’s Mission, Vision and Values.
  • Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods.
  • Utilize various means of skip tracing to locate customers.
  • Record and update full and complete account information to aid in account resolution.
  • Adhere to FDCPA and state and federal laws and regulations.
  • Perform various Debt Collector administrative duties.
  • Comply with policies and procedures as required.
  • Listen to customer's story and determine if debt can be collected.
  • Set up repayment plans and new terms of sale.
  • Offer advice or refer customers to debt counselors.
  • Record new commitment to repay debt.

Employees are bonus eligible

Job Requirements

2-4 years previous collections experience preferred.
'Customer first' Mindset
Professional and polite phone demeanor