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Customer Service Representative - IMMEDIATE NEED (2-10 shift) in Cumming, GA at Quest Group

Date Posted: 4/21/2018

Job Snapshot

Job Description

 Description
Quest Group Executive Search is looking for  Spanish Customer Service representatives for a Temp to hire role in North Atlanta based client. 



Responsibilities

  • Previous Customer Service or Customer Care experience required.

  • Understands the importance of customer service.

  • Excellent Multi tasking ability

  • Effective communication skills

  • Ability to resolve customer problem/questions by listening and understanding the full problem.

  • Identifying and assessing customers’ needs to achieve satisfaction

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers





******Candidates must be able to work 2pm -10pm and have availability to work weekends*******



Job Requirements

  • Proven customer support experience or experience as a client service representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • High school degree