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Customer Service Representative in Alpharetta at Quest Group

Date Posted: 9/6/2018

Job Snapshot

Job Description

We are looking for a Customer Service Representatives to start with one of our client's in the Alpharetta area. The ideal candidate should be able to start immediately and have the flexibility to work evenings and rotating weekends and be accustomed to a fast-paced call center environment!



Pay: $14/hr



The 90-day project, which could turn into a long-term position if candidates performance exceeds expectations. 


Schedules: 10:30am-7:00pm (schedule will vary between these times) OR 2:30pm-9pm (schedule will vary between these times) 



Job Requirements

  • Communicate with customers by telephone or email to set, reschedule, or cancel appointments.

  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; escalating the issue if necessary.

  • Responsible for finding resources to accommodate last minute appointments.

  • Participates as a key team player by supporting department functions and goals.

  • Carry out other such duties that may be assigned or requested.

  • Handle 100+ calls a day - inbound and outbound calls.


Requirements:


  • MUST be available to work one of the two schedules listed above.

  • Typing speed 45wpm.

  • Strong Customer Service skills.

  • Problem Solving Skills.

  • Ability to work in a fast paced environment.

  • Adaptable to change.