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Property Manager in Jacksonville, FL at Quest Group

Date Posted: 9/29/2018

Job Snapshot

Job Description


Fully accountable for all day to day property operations, overseeing and enhancing the value of the property while meeting all compliance requirements. Manager is actively involved in all functions that directly impact occupancy and the physical property.

Essential Duties and Responsibilities:

  • Demonstrate ability to understand compliance requirements,  financial goals, operate asset in owners’ best interest in accordance with company policies.

  • Maintain accurate records of all community transactions including required compliance items and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc., inspection records, file audits).

  • Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.

  • Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.

  • Ensure property is rented to fullest capacity.

  • Utilize marketing strategies to secure prospective residents.

  • Confirm that leasing staff techniques are effective in obtaining closing.

  • Confirm that leasing staff gather information about market competition in the area and file.

  • Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.

  • Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.

  • Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).

  • Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

  • Consistently implement policies of the community.

  • Represent the company in a professional manner at all the times.

  • Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.

  • Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.

  • Plan weekly/daily office staff schedules and assignments.

  • Coordinate maintenance schedule and assignments with Maintenance Supervisor.

  • Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary.

  • Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.

  • Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).

  • Other functions as assigned by Regional Manager

Tax Credit Functions:

  • Explain, interpret and apply Tax Credit policies, procedures and regulation in accordance with applicable federal, state and local laws and regulations.

  • Ensure that eligibility requirements are met when qualifying participants

  • Complete interim and annual recertification of participants

  • Responsible for resident file audits and correction on non-compliance issues, performing physical inspection on the property to ensure compliance.

  • Review all applicants’ applications prior to final approval to ensure compliance guidelines are met.

  • Complete monthly compliance reports

Job Requirements

Education, Training and Qualifications

  • Minimum 5 years as a property manager in a tax credit community.

  • Proven experience in improving compliance ratings

  • Proven experience in improving financial performance of property including collections, occupancy, retention

  • Experience overseeing maintenance staff

  • Microsoft Office and Yardi software experience

  • LCAM/CAM certification is preferred

  • B.A in Business or related field is desired.

Skills and Specifications

  • Must possess a positive attitude

  • communication skills

  • negotiation skills

  • customer service orientation

  • planning and organizing

  • attention to detail

  • resource management

  • data collection and management

  • supervisory skills


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