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Quality Assurance Analyst in Atlanta, GA at Quest Group

Date Posted: 6/12/2018

Job Snapshot

Job Description

Quest Group's client in the Midtown area, is looking for a Quality Assurance Specialist to monitor and evaluate their customer care and third party contact center employees based on quality standards.
This is a GROWING company with a fun but professional work environment - they take of their employees very well - they pay for your health insurance, offer unlimited PTO, gym memberships, free messages and more!
The QA Specialist will:

  • Measure and report team's performance on a weekly and monthly basis; maintain accurate data

  • Calibrate quality scores and provide constructive feedback for improvement

  • Collaborate with Learning & Development department to ensure appropriate training

  • Create, develop, and implement quality programs as well as competitions to promote quality initiatives.

  • Develop and maintain strong relationships with the team and support staff

Job Requirements

Must have:

  • 3-5 years of customer support experience with Quality Assurance experience

  • Bachelors Degree in business, management or a related field

  • Strong analytical skills

  • Ability to identify the correct course of action

  • Must have good attendance to promote reliability

  • Intermediate skills in MS Word, Excel and PowerPoint

  • Strong communication skills

We are looking to interview immediately. Please apply if you meet the requirements!