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Quality Assurance - Call Center Or Customer Care in Atlanta, GA at Quest Group

Date Posted: 6/12/2018

Job Snapshot

Job Description

Quest Group Executive Search is looking for a Call Center or Customer Care Quality Assurance Specialist, for an immediate temp to hire need.

  • Carry out quality assessments and identify areas for process improvement within contact operations

  • Perform quality monitoring of telephone calls and provide feedback and coaching to staff

  • Compile and analyze data to support quality assessments and proposed areas for process improvement

  • Utilize quality assurance activities to identify opportunities for additional training and/or enhancements to curriculum

  • Resolve issues or ensure appropriate escalation

  • Liaise with Multiple departments to create better customer service deliver.

  • Perform other duties as assigned

Job Requirements

Bachelors Degree preferred

3+ years of previous call center or customer care experience preferred.

Quality Assurance experience in a fast paced /high volume call center.