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Salesforce IVR Test Lead in Paramus, NJ at Quest Group

Date Posted: 6/1/2018

Job Snapshot

Job Description

Quest Group is a specialized Salesforce Staffing Firm, headquartered in Atlanta, GA. We share a passion for improving the world by connecting Salesforce professionals with meaningful Salesforce opportunities. This means we are passionate about partnering with you to enhance your Salesforce career and opportunities, at all levels. To do so, we partner with reputable companies nationwide to present you with contract, contract-to-hire, and permanent employment opportunities. 
Our client is upgrading several of their call centers, we need a Salesforce IVR Test lead who understands call center technology. The IVR Test Lead will be working directly with the architect and business owners. 

  • 2+ years testing call center/service desk applications such as Salesforce, Oracle Contact Center, iNexus, Ring Central, Nextiva, 3CX, Five9,

  • 2+ years network emulation and performance testing

  • 2+ years of System Integration Testing experience.

  • 1+ Perl, Tcl, or Python experience.

  • Must be able to work independently without supervision.

  • Experience with provisioning processing.

  • Telecommunications experience especially with DOCSIS, CMTS and back-office systems.

  • Bachelor’s Degree in Computer Science, Information Technology or related field.

  • Demonstrate the ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.

Job Requirements

  • IVR testing experience and deep call center experience

  • Deep call center experience

  • Experience as a QA Lead / Test Lead

  • Excellent communication and comprehension skills (Extremely important)


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